Frequently Asked Questions (FAQ)

Is there a way to hide the universal time in the status bar of the Secure Desktop shell?

  • If you are using Secure Desktop 8.xx, download a free upgrade to version 8.28
  • ftp://ftp.visualautomation.com/sup828.exe
  • If you are using Secure Desktop 10.xx, download a free upgrade to the latest version
  • Secure Desktop Download
  • Secure Desktop Tools | Secure Desktop tab | Option button | Icon tab | checkbox list | Hide Universal Time on Status Bar checkbox
  • If you are not able to upgrade, you can hide the entire status bar
  • Secure Desktop Tools | Secure Desktop tab | Option button | Icon tab | checkbox list | Hide Status Bar checkbox

Can there be a background image behind the Secure Desktop shell?

  • Starting with version 8.10, Secure Desktop now has a wallpaper feature
  • Secure Desktop Tools | Secure Desktop tab | Option button | Startup tab | Display Wallpaper when Secure Desktop is the Shell checkbox
  • Secure Desktop Download

There is an error message: "Could not Set Attributes in C:\ProgramData\VisualAutomation\SecureDesktop\sdesktop.xml"

  • sdesktop.xml is Secure Desktop's configuration file
  • Secure Desktop sets the file attributes for this file to be read-only, hidden and system
  • You may get this message when copying an sdesktop.xml file from one machine to another machine
  • To resolve, simply clear all attributes for this file using File Explorer

Application XYZ works fine when Explorer is the shell, but not when Secure Desktop is the shell.

  • Many software applications that are running in the background have a “stub” program that is started automatically by the Explorer shell
  • Secure Desktop intentionally does not automatically start applications that the Explorer shell automatically starts
  • Secure Desktop only starts applications automatically that are configured in the Secure Desktop Startup tab
  • There are many registry locations where a “stub” application might be started by the Explorer shell
  • The easiest way to find these locations and applications is to use a free utility from Microsoft named Autoruns:
  • https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
  • Once you have launched this utility, simply look for the “stub” application named similar to the name of XYZ application that you are using
  • Once you have determined path and exe name of the application, simply configure Secure Desktop to start this application in the Startup tab
  • Autoruns does not make any changes to your system, it simply reports which applications are configured to start automatically by the Explorer shell

Do you have a CD-ROM version of Secure Desktop that can be physically shipped?

  • Visual Automation no longer ships physical CD-ROM disks
  • Software delivery is an e-mail message for an order with software download information and serial numbers

Is there a free trial version of Secure Desktop?

  • There is not a free trial version of Secure Desktop
  • We do offer a 30 day evaluation period
  • If our software does not meet your needs, you may ask for a refund within 30 days of the original purchase
  • The easiest way to purchase Secure Desktop for evaluation is from our online Shopify store
  • https://visual-automation.myshopify.com/
  • Several different payment methods are available
  • If Secure Desktop does not meet your needs, within 30 days, simply contact us and we will credit the payment method used

In 64-bit Windows, Windows Powershell is working correctly when Explorer is the shell, but not when Secure Desktop is the shell

  • You might be running the 32-bit version of Powershell when Secure Desktop is the shell
  • And the 64-bit version when Explorer is the shell
  • The file paths to the 32-bit and 64-bit versions of Powershell are not intuitive
  • 32-bit version: C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powershell.exe
  • 64-bit version: C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe
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Secure Desktop 10 Brochure

Secure Desktop 10 Manual